The most effective approach balances adaptability and strategic vision communication. While flexibility is crucial, it must align with the overall strategic goals and values of Pepco Group. A leader should not merely react to changes but proactively guide the team through them, ensuring everyone understands the “why” behind the shifts. This involves clearly communicating the strategic rationale, anticipating potential resistance, and addressing concerns transparently. Blindly adapting without considering the long-term impact or failing to communicate the vision can lead to confusion, inefficiency, and a lack of commitment from team members. Effective leadership in this context means fostering a culture of understanding and shared purpose, where adaptability is seen as a means to achieve strategic objectives, not an end in itself. This approach also requires leaders to empower their teams to contribute to the adaptive process, leveraging their diverse perspectives and expertise to identify innovative solutions and improve overall organizational resilience. By integrating adaptability with strategic communication, leaders can build a more agile, engaged, and high-performing workforce that is well-equipped to navigate the complexities of the energy industry.

Organizational change navigation involves understanding the different stages of change and how to manage them. Stakeholder buy-in building involves engaging stakeholders and building support for the change. Resistance management involves addressing resistance to change and helping people adapt to the new situation. Change communication strategies involves communicating clearly and effectively about the change. Transition planning approaches involves developing a plan to manage the transition to the new state.

Pepco Group, operating within a highly regulated utility environment, faces constant pressure to adapt to evolving regulations, technological advancements, and customer expectations. A project manager demonstrating adaptability would proactively identify potential disruptions (e.g., new environmental regulations impacting infrastructure projects), develop contingency plans, and communicate these plans effectively to the team. Flexibility involves adjusting project timelines, resource allocation, or even project scope in response to unforeseen circumstances, while maintaining project goals. A leader exhibiting adaptability would not only manage these changes but also inspire their team to embrace them, fostering a culture of continuous improvement.

Consider a project to upgrade a substation. Initially, the project assumes a specific type of transformer. However, mid-project, a new federal regulation mandates a different, more environmentally friendly transformer type. This requires redesigning parts of the substation, retraining personnel, and potentially renegotiating contracts. A project manager demonstrating high adaptability would immediately assess the impact of the new regulation, revise the project plan to incorporate the new transformer type, communicate the changes to all stakeholders, and work with the team to overcome the technical challenges associated with the redesign. This includes potentially seeking expert advice, adjusting the project schedule, and reallocating resources to ensure the project stays on track despite the significant change. This also entails managing potential conflicts arising from the change, such as resistance from team members or disagreements with contractors.

The most effective response in a crisis emphasizes clear, consistent communication, decisive action based on ethical principles, and a focus on both immediate needs and long-term recovery. In this scenario, Pepco Group’s core values, including safety, integrity, and customer focus, must guide the decision-making process. A swift, transparent communication strategy is crucial to maintain public trust and manage stakeholder expectations. This involves promptly informing the public about the nature of the crisis, the steps being taken to address it, and any potential impacts on their services. Simultaneously, the response must prioritize the safety of employees and the public, ensuring that all actions align with regulatory requirements and ethical standards. A comprehensive recovery plan should be developed to restore services, address any damages, and prevent future incidents. This plan should incorporate lessons learned from the crisis and involve collaboration with relevant stakeholders to ensure a coordinated and effective response. Delegating tasks effectively, providing support to the team, and ensuring accountability are vital components of crisis leadership. The long-term goal is to rebuild trust and demonstrate Pepco Group’s commitment to its stakeholders.

The most effective response demonstrates a proactive approach to crisis management, a commitment to transparency, and a focus on stakeholder communication. Immediately activate the company’s crisis management plan, assembling the crisis response team and establishing a command center. Prioritize the safety and well-being of employees and the public, coordinating with emergency responders and providing necessary support. Communicate transparently with stakeholders, including customers, employees, investors, and the media, providing accurate and timely information about the situation and the company’s response efforts. Assess the impact of the crisis on Pepco’s operations and develop a plan for business continuity and recovery. This approach demonstrates leadership under pressure, effective communication skills, and a commitment to stakeholder safety and well-being.

The scenario presents a situation where a new technology has the potential to significantly improve efficiency but also raises concerns about job displacement. A purely profit-driven approach would prioritize efficiency gains without considering the impact on employees. Conversely, a purely employee-centric approach would resist the adoption of new technology to protect jobs, even if it meant sacrificing efficiency and competitiveness.

The most effective approach involves a balanced strategy that combines technological innovation with workforce development and transition support. The leadership team should first conduct a thorough assessment of the potential impact of the new technology on the workforce, identifying the roles that are likely to be affected and the skills that will be needed in the future.

Next, they should develop a comprehensive workforce development plan that includes training and retraining programs to help employees acquire the skills needed to adapt to the new technology. They should also explore opportunities to reassign employees to new roles within the company or to provide outplacement services to help them find new jobs elsewhere.

It is also important to communicate openly and transparently with employees about the changes that are taking place and the support that is available to them. This helps to build trust and reduce anxiety, making it easier for employees to adapt to the new technology. This approach demonstrates Pepco’s commitment to both innovation and employee well-being, ensuring that the company remains competitive while supporting its workforce through periods of technological change.

The most effective response involves a combination of active listening, empathy, and a focus on finding a mutually agreeable solution. First, actively listen to the employee’s concerns and acknowledge the challenges they are facing due to the new policy. Demonstrate empathy and understanding for their situation. Next, clearly explain the rationale behind the new policy, emphasizing its benefits for the company and its employees. Then, work collaboratively with the employee to explore potential solutions that address their concerns while still adhering to the policy. This could involve adjusting their work schedule, providing them with additional resources, or finding alternative ways to meet their needs. Finally, be willing to compromise and find a solution that works for both the employee and the company. This approach demonstrates a commitment to employee well-being and fosters a positive and productive work environment.

The most effective approach balances adaptability with strategic foresight. While immediate adjustments are necessary, abandoning long-term goals entirely can lead to instability and missed opportunities. Analyzing the root cause of the disruption is crucial to determine if the strategic plan needs modification or simply a temporary adaptation. Stakeholder communication is vital to manage expectations and maintain buy-in. A complete overhaul might be necessary if the fundamental assumptions of the strategic plan are invalidated. Maintaining a focus on core values and mission ensures that any adaptations align with the organization’s identity and purpose. Prematurely discarding the plan indicates a lack of resilience and potentially wasted resources invested in its development. Ignoring the disruption reflects a lack of adaptability and can lead to further misalignment and negative consequences. A balanced response involves assessing the impact, communicating transparently, and adjusting tactics while preserving the core strategic objectives. This requires a combination of agility, analytical thinking, and strong leadership to guide the organization through challenging times.

The most effective approach involves a multi-faceted strategy that balances immediate crisis response with long-term resilience building. This means prioritizing communication channels to keep stakeholders informed and manage expectations effectively. It requires a shift from reactive problem-solving to proactive risk mitigation. This entails evaluating existing contingency plans and identifying gaps, investing in employee training to enhance adaptability and problem-solving skills, and fostering a culture of open communication and collaboration. Focusing on diversifying energy sources and strengthening grid infrastructure will improve reliability and reduce vulnerability to future disruptions. It is also critical to analyze past crises to identify patterns and lessons learned, implementing changes that improve response times and decision-making processes. A key aspect is building strong relationships with community organizations and government agencies to ensure a coordinated response during emergencies. This comprehensive approach ensures not only effective crisis management but also strengthens the organization’s ability to adapt and thrive in the face of future challenges, demonstrating a commitment to both immediate needs and long-term sustainability.

The most effective approach considers both immediate operational needs and long-term strategic goals, while also fostering a collaborative and inclusive environment. Prioritizing the immediate need for skilled line workers to address critical infrastructure maintenance is essential for operational stability. Simultaneously, leveraging the situation to create a cross-functional team to analyze workflow inefficiencies and identify opportunities for automation or process improvement demonstrates a commitment to long-term strategic enhancement. Furthermore, the leader should ensure the team is diverse and inclusive to foster a variety of perspectives and innovative solutions. This combined approach addresses the immediate crisis, fosters long-term improvement, and reinforces the company’s values. Ignoring the long-term strategic opportunities or failing to foster a collaborative environment would be suboptimal. A purely reactive approach, while addressing the immediate problem, would miss valuable opportunities for improvement. Focusing solely on automation without considering the human element could lead to resistance and undermine morale. Delegating the entire problem without providing direction or support would be abdication of leadership.

Fostering a culture of innovation within Pepco Group requires a multi-faceted approach. Encouraging employees to generate new ideas and challenge the status quo creates a pipeline of potential improvements. Providing resources and support for experimentation allows employees to test new concepts and learn from failures. Recognizing and rewarding innovation motivates employees to continue seeking new and better ways of doing things. Creating a safe space for sharing ideas without fear of judgment encourages open communication and collaboration. Implementing a process for evaluating and implementing new ideas ensures that the most promising concepts are brought to fruition. Celebrating successes and sharing lessons learned reinforces a culture of continuous improvement. Ignoring these elements can stifle creativity, limit innovation, and hinder the company’s ability to adapt to a changing environment.

The most effective approach involves a combination of proactive communication, transparent decision-making, and collaborative problem-solving. Initially, it is crucial to openly acknowledge the constraint to the team, explaining the rationale behind the limitation and its potential impact on project timelines and deliverables. This transparency fosters trust and understanding among team members. Next, the team should collectively brainstorm alternative solutions and strategies to mitigate the impact of the resource constraint. This collaborative approach not only leverages the diverse expertise within the team but also promotes a sense of ownership and shared responsibility. A critical step is to re-evaluate project priorities and potentially de-scope non-essential tasks or deliverables. This requires careful consideration of the project’s objectives and a clear understanding of the relative importance of each task. Communicating these revised priorities to stakeholders is essential to manage expectations and ensure alignment. Finally, continuously monitoring progress and adapting to unforeseen challenges is crucial for successfully navigating the resource constraint. This involves regular team meetings to track progress, identify potential roadblocks, and adjust strategies as needed. This iterative approach allows for flexibility and responsiveness in the face of evolving circumstances.

The most effective approach involves a proactive and collaborative effort to address the root cause of the underperformance and support the team member’s development. It’s essential to have an open and honest conversation with the team member to understand the challenges they are facing and identify any underlying issues that may be contributing to their underperformance. This includes providing constructive feedback, offering support and resources, and collaboratively developing a performance improvement plan with clear goals, timelines, and metrics. It’s important to create a supportive environment where the team member feels comfortable seeking help and receiving guidance. The focus should be on fostering growth and development while ensuring that the team member is equipped to meet the required performance standards.

The most effective approach involves a multi-faceted strategy encompassing proactive communication, collaborative problem-solving, and a structured decision-making process. The team leader should first acknowledge the concerns of the field technicians and actively listen to their perspectives on the challenges posed by the new smart meter installation protocols. This involves setting up a meeting or forum specifically to address these concerns. Next, a collaborative problem-solving session should be initiated, bringing together representatives from the field technicians, the training department, and the engineering team to identify the root causes of the installation difficulties. This session should focus on gathering concrete data and examples of the issues encountered in the field. Following the problem-solving session, the team leader should work with the relevant departments to develop and implement targeted solutions. This could involve revising the installation protocols to address specific challenges, providing additional training to the field technicians on the new procedures, and/or improving the design of the smart meters to make them easier to install. Throughout this process, the team leader should maintain open communication with the field technicians, providing regular updates on the progress of the solutions and soliciting their feedback. Finally, the team leader should establish a mechanism for ongoing monitoring and evaluation of the effectiveness of the solutions. This could involve tracking key metrics such as installation time, error rates, and customer satisfaction. The overall aim is to foster a culture of continuous improvement and collaboration, ensuring that the field technicians have the resources and support they need to successfully implement the new smart meter installation protocols.

Data analysis plays a crucial role in optimizing grid performance and predicting potential failures at Pepco Group. A sudden increase in transformer temperature readings across a specific substation requires a systematic approach to identify the root cause and prevent potential equipment failure. This involves analyzing historical data, real-time sensor readings, and external factors such as weather conditions to identify any anomalies or patterns. Furthermore, it necessitates collaborating with technical experts to interpret the data, develop hypotheses, and implement corrective actions. This scenario evaluates the candidate’s data interpretation skills, pattern recognition abilities, and data-driven decision-making capabilities, aligning with Pepco Group’s commitment to leveraging data analytics for operational excellence. The best approach involves a systematic analysis of data, collaboration with experts, and proactive implementation of corrective actions.

Effective negotiation skills are crucial for Pepco Group employees when dealing with vendors, contractors, and other stakeholders. Consider a scenario where a procurement manager is negotiating a contract with a vendor for the supply of electrical equipment. The vendor is demanding a higher price than Pepco Group is willing to pay, citing increased raw material costs and supply chain disruptions. Effective negotiation requires a strategic approach that balances the company’s needs with the vendor’s concerns. The procurement manager should start by researching the market price for the equipment and understanding the vendor’s cost structure. This involves gathering data on raw material prices, transportation costs, and other relevant factors. The procurement manager should then develop a clear negotiation strategy, outlining the company’s objectives, priorities, and bottom line. During the negotiation, the procurement manager should actively listen to the vendor’s concerns, ask clarifying questions, and present a compelling case for a lower price. This involves highlighting the company’s long-term relationship with the vendor, the potential for future business, and the competitive landscape. The procurement manager should also be prepared to make concessions, such as agreeing to a longer-term contract or providing more flexible payment terms, while still achieving the company’s overall objectives. Furthermore, the procurement manager should document all aspects of the negotiation, including the key issues, the positions of both parties, and the final agreement. This scenario assesses the candidate’s ability to negotiate effectively, build consensus, and achieve win-win outcomes, all critical for negotiation skills within Pepco Group. The best response demonstrates a commitment to fairness, transparency, and mutual benefit, showcasing a strong understanding of negotiation principles.

The most effective approach involves a combination of proactive planning, transparent communication, and adaptable execution. Prioritizing critical infrastructure projects based on immediate safety concerns and long-term grid resilience is crucial. This prioritization should be data-driven, considering factors like equipment age, failure rates, and potential impact on customer service. When facing resource constraints, it’s important to explore innovative solutions such as leveraging predictive maintenance technologies to extend the lifespan of existing equipment, negotiating favorable terms with vendors, and seeking grant opportunities or public-private partnerships. Communicating openly and honestly with stakeholders, including customers, regulators, and employees, about the challenges and the strategies being implemented is vital for maintaining trust and managing expectations. Regular progress updates, clear explanations of decisions, and opportunities for feedback can help build support for the chosen course of action. Finally, maintaining a flexible approach that allows for adjustments based on changing circumstances and new information is essential for navigating complex and uncertain situations. This includes being willing to re-evaluate priorities, explore alternative solutions, and adapt communication strategies as needed.

Pepco Group recognizes the importance of building strong relationships with its clients and understanding their evolving needs. This requires proactive communication, active listening, and a genuine commitment to providing excellent service. When a client expresses a concern or requests a change to their service agreement, it is essential to respond promptly and professionally, address their concerns effectively, and find a solution that meets their needs while also aligning with Pepco Group’s operational capabilities and regulatory requirements. Building trust and fostering long-term relationships with clients is crucial for Pepco Group’s success.

The most effective approach in this scenario involves fostering open communication, active listening, and collaborative problem-solving. Begin by acknowledging the team’s frustration and validating their concerns regarding the new software implementation. Actively listen to each team member’s specific challenges and pain points related to the software, demonstrating empathy and understanding. Encourage the team to openly share their experiences and perspectives, creating a safe space for constructive feedback. Facilitate a collaborative problem-solving session where the team can collectively identify the root causes of the issues and brainstorm potential solutions. This approach not only addresses the immediate concerns but also empowers the team to take ownership of the problem and contribute to its resolution. It is crucial to document all issues raised and proposed solutions, ensuring transparency and accountability. Regularly communicate updates on the progress of addressing the identified issues and implementing the proposed solutions. This proactive communication builds trust and demonstrates a commitment to resolving the team’s concerns. Moreover, offer additional training and support to team members who are struggling with the new software, providing them with the resources and guidance they need to succeed. By fostering a culture of open communication, collaboration, and continuous improvement, the team can effectively navigate the challenges of the new software implementation and achieve its intended benefits. This approach aligns with Pepco Group’s values of teamwork, customer focus, and commitment to excellence.

The most suitable response involves a combination of active listening, empathy, and a clear explanation of the company’s policies and limitations. Acknowledging the customer’s frustration and expressing empathy helps to de-escalate the situation and build rapport. Explaining the company’s policies regarding tree trimming in a clear and concise manner helps the customer understand the limitations and constraints that Pepco faces. Offering alternative solutions, such as reporting the tree to the local municipality or providing information about private tree trimming services, demonstrates a commitment to customer service and a willingness to help. Arguing with the customer or dismissing their concerns could escalate the situation and damage the company’s reputation. Promising to trim the tree immediately without proper authorization or assessment could create unrealistic expectations and lead to further disappointment. Ignoring the customer’s concerns and referring them to another department could be perceived as dismissive and unhelpful.

Adaptability is essential for employees at Pepco Group to navigate change, embrace new challenges, and contribute to the company’s success. Organizational change navigation, new direction embracing, and operational shift implementation are all indicators of adaptability. Change positivity maintenance and transition period effectiveness are crucial for ensuring that employees remain engaged and productive during periods of change. Adaptability requires a willingness to learn, a positive attitude, and the ability to adjust to new situations quickly and effectively.

Pepco Holdings faces unique challenges due to its complex operating environment, stringent regulatory requirements, and critical role in providing essential services. A proactive approach to problem-solving is crucial for maintaining operational efficiency, ensuring customer satisfaction, and mitigating potential risks. This involves actively identifying potential issues before they escalate, developing innovative solutions tailored to the specific context of the energy sector, and systematically analyzing problems to determine their root causes. Effective decision-making processes are essential for selecting the best course of action, while efficiency optimization ensures resources are used effectively. Trade-off evaluation helps to balance competing priorities, and implementation planning ensures that solutions are put into practice effectively. A proactive approach to problem identification, coupled with a commitment to going beyond the basic requirements of the job, is vital for driving continuous improvement and maintaining a competitive edge in the energy market. This demonstrates initiative and self-motivation, which are highly valued attributes in Pepco’s fast-paced and dynamic environment.

Pepco Holdings faces frequent challenges in managing diverse project portfolios with varying degrees of regulatory oversight, technological complexity, and community impact. A project manager’s ability to adapt strategies and communication styles based on the specific context is crucial for success. The most effective project manager would be one who proactively identifies potential conflicts and regulatory hurdles early on, tailoring communication to address specific stakeholder concerns and ensuring all team members understand their roles within the framework of compliance requirements. The manager should also be capable of adjusting the project plan and resource allocation in response to unexpected regulatory changes or community feedback, while maintaining project momentum and adhering to ethical guidelines. The manager’s success depends on fostering a culture of transparency, accountability, and continuous improvement within the project team, ensuring that all decisions are aligned with Pepco Holdings’ values and strategic objectives. This includes not only technical competence but also the ability to navigate complex interpersonal dynamics and build strong relationships with both internal and external stakeholders. The ideal candidate should demonstrate a commitment to ethical conduct and a proactive approach to risk management, ensuring that projects are completed safely, efficiently, and in compliance with all applicable laws and regulations.

The correct response demonstrates an understanding of ethical decision-making within the context of Pepco Group’s operations and values. Prioritizing public safety and environmental protection is paramount, even if it means delaying project timelines or incurring additional costs. Ignoring potential safety hazards or environmental damage for the sake of efficiency is unethical and could have severe consequences. Seeking guidance from ethics experts ensures that the decision aligns with the company’s values and legal obligations.

The scenario describes a situation where a team is facing a significant setback due to a regulatory change impacting a major project. The best response involves acknowledging the team’s frustration, providing a clear explanation of the regulatory change and its impact, collaboratively brainstorming alternative solutions, and maintaining a positive outlook by focusing on what can be controlled and achieved despite the setback. This approach demonstrates adaptability, leadership, and problem-solving skills. It also aligns with Pepco Group’s values of resilience, collaboration, and customer focus by ensuring continued project viability and minimizing disruption to service delivery. The key is to balance acknowledging the negative impact with proactive steps toward mitigation and a focus on future success.

The most effective approach involves proactively identifying potential conflicts before they escalate. This requires fostering open communication channels and encouraging team members to express concerns constructively. When a conflict arises, it’s crucial to facilitate a structured discussion where each party can articulate their perspective without interruption. Active listening, empathy, and a focus on shared goals are essential for finding common ground. The mediator’s role is to guide the conversation toward mutually acceptable solutions, ensuring that all parties feel heard and respected. The goal is not necessarily to determine who is “right” or “wrong,” but rather to identify the underlying issues and develop a collaborative plan to address them. This approach aligns with Pepco Group’s values of teamwork, respect, and continuous improvement, as it promotes a culture of open dialogue and collaborative problem-solving. Ignoring the conflict or imposing a solution without addressing the root causes can lead to resentment and further conflict down the line, negatively impacting team morale and productivity. A structured, empathetic approach is most likely to yield a positive outcome that strengthens team relationships and promotes a more harmonious work environment.

The most effective approach to conflict resolution within a team, particularly in a high-stakes environment like Pepco Group’s operations, involves a multi-faceted strategy. It starts with active listening to understand each party’s perspective and the root cause of the disagreement, not just the surface-level issue. This ensures that the resolution addresses the core problem. Next, facilitate a collaborative discussion where each team member feels heard and respected. This encourages the generation of multiple solutions, leveraging the diverse expertise within the team. The leader should then guide the team towards a consensus-based decision, balancing the needs of all parties involved while aligning with Pepco Group’s strategic objectives and ethical standards. Finally, documenting the agreed-upon solution and establishing clear follow-up actions ensures accountability and prevents recurrence of the conflict. This approach is crucial for maintaining team cohesion, productivity, and a positive work environment, all of which are essential for Pepco Group’s success. A purely directive or avoidance-based approach is often counterproductive in the long run, as it fails to address underlying issues and can erode trust within the team.

The scenario describes a situation where a project crucial for grid modernization is facing significant delays due to unforeseen regulatory hurdles and evolving technological standards. The project manager, Javier, needs to effectively communicate these challenges to the executive leadership team while also proposing a revised plan that addresses these issues and aligns with Pepco Group’s strategic objectives. The best approach involves transparency, proactive communication, and a solutions-oriented mindset. Javier should clearly outline the reasons for the delays, including the specific regulatory changes and technological advancements that have impacted the project timeline. He should also present a revised project plan that incorporates these new factors, demonstrating adaptability and a commitment to finding solutions. This revised plan should include updated timelines, resource allocation, and potential risks, along with mitigation strategies. It’s crucial to frame the situation as an opportunity to enhance the project and ensure its long-term success, rather than simply focusing on the negative aspects of the delays. Highlighting the strategic benefits of adapting to the new regulatory and technological landscape will demonstrate leadership and a proactive approach to problem-solving. Additionally, Javier needs to be prepared to answer questions from the executive leadership team and address any concerns they may have. This requires strong communication skills, technical expertise, and a deep understanding of Pepco Group’s strategic goals and priorities.

The scenario presents a multifaceted challenge involving conflicting priorities, resource constraints, and the need for innovation within Pepco Group’s grid modernization efforts. The ideal response demonstrates the ability to navigate these complexities while upholding the company’s commitment to reliability, affordability, and sustainability. The correct approach involves acknowledging the immediate need to address the public safety concern regarding the failing substation transformer, while simultaneously advocating for a solution that aligns with the long-term grid modernization strategy. This means proposing a temporary, cost-effective solution to replace the transformer quickly, such as a mobile substation, while simultaneously initiating a thorough assessment of the surrounding grid infrastructure to identify opportunities for incorporating smart grid technologies and renewable energy integration. This assessment should consider factors such as load forecasting, distributed generation potential, and energy storage feasibility. Furthermore, the approach should emphasize transparent communication with stakeholders, including local residents, regulatory agencies, and internal teams, to manage expectations and build consensus around the proposed solutions. This balanced approach addresses the immediate crisis, advances the long-term strategic goals, and fosters positive relationships with key stakeholders, reflecting Pepco Group’s values and commitment to the community.

The most effective approach involves a combination of strategies to mitigate potential risks. First, conduct a thorough risk assessment to identify potential threats to the project, such as technical challenges, resource constraints, and regulatory changes. Develop a risk management plan that outlines the steps needed to mitigate each identified risk. This may include implementing contingency plans, securing additional resources, or adjusting the project timeline. Regularly monitor the project for potential risks and update the risk management plan as needed. Communicate proactively with stakeholders about potential risks and the steps being taken to mitigate them. Finally, establish a clear process for escalating issues and making decisions in response to unexpected events. This proactive and transparent approach minimizes the potential for project disruptions and ensures that the project can be successfully completed despite unforeseen challenges. It also builds trust with stakeholders and demonstrates a commitment to project success. By proactively managing risks, the project team can increase the likelihood of achieving its goals on time and within budget.